Terms and Conditions USA and Rest of the World:

Returns and Refunds

A full refund will be paid online to your card (less shipping/handling), as long as the goods are returned within 7 working days of receipt, UNOPENED AND STILL IN THEIR ORIGINAL CLEAR PACKAGING. We recommend that you keep your box in case of a return.

All returns must be notified to us in writing by email within 7 days to: amelia@coolcrutches.com. It is your responsibility to cover shipping costs for returns. You should ensure that goods are fully insured as normal shipping does not cover goods that are lost/damaged in transit.

Please return to:

DARN IT! INC. 686 BELLEVILLE AVENUE, NEW BEDFORD, MA 02745

Lost or Damaged Goods

We cannot refund or exchange crutches that arrive back damaged or are lost in transit. Please reuse the original packaging, if possible, when returning, or make sure goods are properly packaged to prevent damage. Always obtain proof of posting as claims can then be made against the postal service for loss or damage.

If you would like to exchange the crutches because the colour was not as expected, please mark clearly which colour you would like as a replacement. We can only refund or exchange crutches that are returned to us with the order number which you will find on your confirmation/invoice. CoolCrutches warrants that the crutches are free from defects at the time of despatch.

We aim to get your crutches to you as soon as possible but cannot accept any liability if the crutches are late due to unforeseen courier problems. We will not accept liability or non-delivery when this is caused by circumstance beyond our control.

Please note that CoolCrutches will not be held responsible for any misuse of your crutches and any subsequent damage.