All you need to start
1. A UK bank account
2. To be 18 years of age or over
3. A UK residential address
Pay Later with Klarna gives you 30 days to pay once your order has been shipped. No fees, no interest charges.
Find something you love at Cool Crutches, add it to your bag and go to checkout.
2. Choose how to pay
Select your Klarna payment method of choice – don’t worry, you won’t have to create a Klarna account if you don’t want to.
Place your order and you’re done. Easy.
Pay later with Klarna:
Once your order’s been sent, you’ll have 30 days to pay Klarna, and you’ll get a reminder before payment is due.
Pay later in 3 with Klarna:
Split your purchase into 3 equal payments. The first instalment will be taken from your card when you place your order. The next two remaining payments will be automatically charged 30 and 60 days later. Don’t worry: you’ll get notifications when your payment is due and when it’s collected.
For both options, there’s zero interest, fees or late-payment charges – always.*
TIP: If you return any items on your order, your Klarna statement and schedule will be updated.
How does pay later with Klarna work?
Once your order has been confirmed, you’ll receive and email from Klarna with payment instructions within 2 days. You’ll then have 30 days to complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Who is Klarna?
Klarna is one of Europe’s largest banks where you can buy now and pay later. Over 60 million customers use Klarna Pay Later at over 85,000 online stores.
What do I need to provide to pay later with Klarna?
To Pay Later with Klarna, you’ll need to provide your mobile number as we may need to contact you. We’ll also need your email address so that we can send your payment statements.
It’s important that you provide the correct details, as you won’t receive the relevant payment information. This means that you’ll be liable for delayed payment fees.
Will you run a credit search against me when I pay later with Klarna?
No – neither Klarna or Cool Crutches run credit searches against you that could impact your credit rating. Klarna may run enquiries, however these won’t affect your credit score.
What happens if I cancel or return my order?
Klarna will cancel the statement once your order has been cancelled. If you return your order, a refund will be processed once it arrives back at our warehouse, and Klarna will then refund your payment.
Why has Klarna declined my order?
In order to be approved for Pay Later with Klarna, you need to be 18 years of age or over, provide an accurate date of birth and billing address, as well as having a UK bank account and a good credit standing.
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:
- Klarna may have rejected your application to pay on account. We’d recommend choosing another type of payment or placing an order for a smaller amount.
- You may have outstanding payment on previous Klarna invoices.
- You may have missed a required field at the checkout, such as filling in your Date of Birth.
Please note Klarna is an independent payment company and Cool Crutches has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service www.klarna.com/uk/about-us/contact.
What happens if I don't pay my statement?
Payment is due 30 days after the item is shipped. To help you pay on time, you’ll be sent a reminder email 2 days before payment is due – and, if very late, we’ll also send you a text or letter. Please note, your credit score will be affected if you don’t pay Klarna for your order.