Privacy Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. 

Depending on their function and intended purpose, cookies can be assigned to the following categories: 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.   
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.  These cookies record your visit to our website, the pages you have visited and the links you have followed.  This information is used to make our website and the advertising displayed on it more relevant to your interests.  

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookies Necessary for the Functioning of the Store

Cookie Name

Purpose 

Duration

_ab

Used in connection with access to admin.

2y

_customer_account_shop_sessions

Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts

30d

_secure_account_session_id

Used to track a user's session for new customer accounts

30d

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

1y

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

1y

_cmp_a

Used for managing customer privacy settings.

1d

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Used in connection with shopping cart.

2w

cart_sig

Used in connection with checkout.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

1y

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

shop_pay_accelerated

Used in connection with checkout.

1y

source_name

Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app.

session

storefront_digest

Used in connection with customer login.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_session_lookup

Used in connection with checkout.

3w

checkout_prefill

Used in connection with checkout.

5m

checkout_queue_token

Used in connection with checkout.

1y

checkout_queue_checkout_token

Used in connection with checkout.

1y

checkout_worker_session

Used in connection with checkout.

3d

checkout_session_token

Used in connection with checkout.

3w

checkout_session_token_<<token>>

Used in connection with checkout.

3w

cookietest

Used to ensure our systems are working correctly

1m

order

Used in connection with order status page.

3w

identity-state

Used in connection with customer authentication

24h

identity-state-<<token>>

Used in connection with customer authentication

24h

identity_customer_account_number

Used in connection with customer authentication

12w

card_update_verification_id

Used in connection with checkout.

20m

customer_account_new_login

Used in connection with customer authentication

20m

customer_account_preview

Used in connection with customer authentication

7d

customer_payment_method

Used in connection with checkout.

1h

customer_shop_pay_agreement

Used in connection with checkout.

20m

pay_update_intent_id

Used in connection with checkout.

20m

localization

Used in connection with checkout.

2w

profile_preview_token

Used in connection with checkout.

5m

login_with_shop_finalize

Used in connection with customer authentication

5m

preview_theme

Used in connection with the theme editor

session

shopify-editor-unconfirmed-settings

Used in connection with the theme editor

16h

wpm-test-cookie

Used to ensure our systems are working correctly.

session

 

Reporting and Analytics

Cookie Name

Purpose 

Duration

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_fs

Shopify analytics.

30min

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

1y

_y

Shopify analytics.

1y

_shopify_ga

Shopify and Google Analytics.

session

customer_auth_provider

Shopify analytics.

session

customer_auth_session_created_at

Shopify analytics.

session

unique_interaction_id

Shopify analytics.

10min

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Please note that the following third parties may also use cookies on our website, over which we have no control. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies: 

  1. Instafeed
  2. Triple Whale
  3. Google Analytics
  4. Clearpay
  5. JudgeMe
  6. Paypal

These third parties will have their own privacy and cookie policies which are subject to change. Please check the third party websites for more information about their cookies and how to manage them.  

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

SMS Programme

We offer an optional SMS messaging programme for updates, offers, and cart reminders.

  • What we collect: When you opt in to SMS, we collect your mobile phone number, messaging consent, messaging preferences, and related metadata from our SMS provider [Klaviyo].
  • How we use it: We use your number to send transactional and marketing texts, including cart reminders, order updates, and promotions consistent with your preferences and applicable law.
  • Abandoned cart detection: Our website uses cookies and/or plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
  • Data sharing: We do not sell or share SMS opt‑in data or consent with non‑affiliated third parties. The above excludes text messaging originator opt‑in data and consent; this information will not be shared with any third parties. We may share data with our processors (such as [Klaviyo]) solely to operate the SMS programme under our instructions.
  • Opting out: You can opt out at any time by replying STOP to any message. Message and data rates may apply.
  • Legal bases and retention: We rely on your consent to send marketing SMS. We retain SMS programme data as long as necessary to provide the service, comply with law, or resolve disputes.

If you are located in the UK or EEA, you have the rights described in the “Your Rights” section of this policy, which apply to SMS data as well.

How to manage your choices

  • Browser controls: Most browsers let you refuse all or some cookies and delete cookies. See your browser’s help pages for instructions.
  • Site controls: Where offered, use our cookie banner or preferences centre to adjust non‑essential cookies.
  • SMS: Reply STOP to opt out. For help, reply HELP or contact us at [contact email].
  • Analytics and ads: You can opt out of certain interest‑based advertising via resources such as YourOnlineChoices (EU/UK) or industry opt‑out pages.