Shopping for someone else but not sure what design to give them? A Cool Crutches Gift Card is perfect for when you just can't decide what to buy your friends and loved ones. Cool Crutches Gift Cards can be redeemed on any of our products.


Gift cards are delivered by email and contain a unique code which can be used at checkout.


Please note, gift cards are non-refundable. 

All of our walking sticks, walking crutches, and crutch accessories qualify for VAT exemption for eligible individuals. To enjoy this benefit, please select VAT exempt pricing when adding your Cool Crutches, Walking Sticks or Accessories to your basket.

UK Delivery

Christmas Delivery Information 

Last Order Dates:

UK

3pm Friday 19th December for pre-Christmas delivery for the UK

12noon Tuesday 23rd December for pre-New Year delivery for the UK

International

3pm Tuesday 16th December for pre-Christmas International delivery

3pm Tuesday 23rd December for pre-New Year International delivery

Please note all Personalised & Diamanté UK & International orders will need to be placed before 3pm on Friday 5th December to be delivered in time for Christmas.

Extended Returns:
For orders placed after 25th November we will be offering an extended returns policy until 8th January 2025. 

Orders Placed Over Christmas:

Please be advised we will still be sending orders out on Tuesday 23rd, Wednesday 24th, Monday 29th, Tuesday 30th and Wednesday 31st December but there are likely to be some delays and next working day delivery is not guaranteed.

Normal shipping will resume from 2nd January 2025.

Mainland UK

For free next day delivery, your order must be placed before 3pm. Your order will be delivered for free by courier the next WORKING day (Monday-Friday).

For example, an order placed on a Monday before 3pm will be delivered on Tuesday, however an order placed on Friday before 3pm will be delivered on Monday.

Personalised Crutches & Walking Sticks

We offer FREE delivery on all our personalised products over £100, however due to their bespoke nature take between 7-10 working days from order to delivery. Please note, personalised orders are non refundable.

Please note all Personalised & Diamanté UK orders will need to be placed before 3pm on Friday 6th December to be delivered in time for Christmas.

International Delivery

Please note, we are currently unable to ship to Israel.

We are dedicated to ensuring smooth and speedy international delivery, please be aware charges and estimated delivery times will differ depending on exact locations & addresses and whilst international orders will be exempt from VAT, local charges and customs apply.

Update as of 25.07.25 - All local charges and customs will be now be calculated at checkout and paid with your order.  This means no additional charges will be due on delivery.

Please note if a refusal of delivery is made, the refunded amount upon receipt of the returned goods will deduct the total amount charged for original shipping plus any return shipping charges too.

Please also note international orders are not eligible for returns. Should you have an issue with your order when it is delivered we will endeavour to replace / refund as fast as possible.

Finally, all Personalised & Diamanté International orders will need to be placed before 3pm on Friday 6th December to be delivered in time for Christmas.