This was a repeat order for replacement ferrules, they last quite a long time probably 18 months for me. I have found a very easy way to remove the old worn ferrules which was recommended on your website and am always ‘happy’ to use my lovely Cool Crutches walking stick or crutches.
So quick and simple to replace ! Will definitely be buying my replacements again !
This is my 2nd pair of crutches I have snow leopard and just ordered the leopard crutches. The crutches are amazing really comfy, easy to adjust, and I think the only thing I found difficult was putting my replacement ferrules on! They were so hard to get off but once I did that it was easy to put them bac on .
As for customer care you guys are fab nothing is too much trouble and I just love cool crutches ....thankyou xx
As instructed soaked stick in hot water to remove old one, worked a treat. Top tip: wearing a rubber glove helped with grip 👍