Delivery & Returns

UK Delivery

 

Mainland UK

Delivery Method	Cost
Next WORKING Day Delivery	FREE for orders over £100 £8.95 for orders between £35 - £100 £4.95 for orders under £35
Standard Delivery	£4.95 for orders between £35 - £100 £2.95 for orders under £35

For free next day delivery, your order must be placed before 3pm. Your order will be delivered for free by courier the next WORKING day (Monday-Friday).

For example, an order placed on a Monday before 3pm will be delivered on Tuesday, however an order placed on Friday before 3pm will be delivered on Monday.

Personalised Crutches & Walking Sticks

We offer FREE delivery on all our personalised products over £100, however due to their bespoke nature take between 7-10 working days from order to delivery. Please note, personalised orders are non refundable.

Northern Ireland, Isle of Man & Isle of Wight

Deliveries made to Northern Ireland, the Isle of Man & the Isle of Wight may take up to 3 working days (excl. personalised crutches and walking sticks) and will incur a variable charge from £7.50 up to £35 depending on postcode. 

UK Highlands & Islands

Deliveries made to the Highlands and UK Islands require special delivery and may take up to 3 working days (excl. personalised crutches and walking sticks), these will incur a charge from £4.95 depending on your postcode.  Your shipping costs will be automatically calculated at checkout when you enter your address.

International Delivery

We are dedicated to ensuring smooth and speedy international delivery, please be aware charges and estimated delivery times will differ depending on exact locations & addresses and whilst international orders will be exempt from VAT, local charges and customs apply.  Please also note international orders are not eligible for returns.  Should you have an issue with your order when it is delivered we will endeavour to replace / refund as fast as possible.

Location	Estimated Delivery Time	Cost
Europe (EU)	5 working days (excl. personalised products)	£45
Europe (Non-EU)	5 working days (excl. personalised products)	£55
USA	10 working days (excl. personalised products)	£48
Canada	10 working days (excl. personalised products)	£60
Australia & New Zealand	21 working days (excl. personalised products)	£65
The Rest of the World	We expect to deliver within 21 working days but this may vary depending on customs. (excl. personalised products)	£70

Returns

We hope you will be completely happy with your Cool Crutches or Walking Sticks. Should you wish to return anything you have bought please ensure you do so within 7 days of receipt to receive a full refund. 

To return any items please see the returns information enclosed in your delivered box.  All items must be returned in the original packaging with the receipt to the below address: Cool Crutches, Unit 8, Kwikform Building, Hales Industrial Park, Rowleys Green Lane, Coventry, CV6 6AT.

We regretfully cannot accept returns which are damaged in transit and so strongly recommend using a tracked courier such as Evri, Yodel or the Royal Mail Guaranteed next day delivery service (please be aware this is a more expensive option) if you are in the UK for all returns, as this provides adequate insurance cover for loss/damage in transit.

If you are unable to take your return to a Post Office, please do use one of the listed couriers above as they will be able to collect from your house.

Please be aware all personalised crutches and walking sticks as well as international orders are non-refundable.

Should you wish to cancel your order, please contact us within 14 days of placing your order, quoting your order number.  We will confirm receipt of all email cancellations.

A full refund will be paid by to your card online (less postage/packing and processing fees), providing the goods are returned as delivered within 14 working days of receipt.