
I had to send my walking stick back but this was dealt with the utmost professionalism. I also received my refund within days. For me I wanted a stick which was patterned all over although I understand that if I also want to change the height then the pattern cannot go everywhere but perhaps this can be mentioned on the website? I also had difficulty putting the sponge pads on the hand part. I guess if you have another person to help then this might not be so difficult when you have rheumatoid arthritis in your hand. In summary, I was treated with genuine respect and as an individual customer. All of the email communications I received treated my issues seriously so I will consider purchasing again in the future as I can trust the company.Thank you
One came damaged but they were super fast and sent a replacment before i was able to print the returns and sent the damaged one back
Always handy bought 2 so i can use some for other things around the house