All of our crutches and walking sticks are height adjustable to fit those measuring from 4”10 / 147.5cm up to 6”4 / 193cm, our folding walking sticks do have a slightly user height range from 5”2 / 159cm to 5”8 / 178cm.

Our walking sticks and crutches are robust and reliable, supporting up to 150kg or 330lbs / 23.6 stone. Please be aware our folding walking sticks have a slightly lower maximum user weight of 100kg.

At their longest:

• Crutches from top of the handle to the tip of the ferrule - 103cm
• Crutches from the top of the cuff to the tip of the ferrule - 126cm
• Walking sticks from the top of the handle to the tip of the ferrule - 101cm
• Folding walking stick from the top of the handle to the tip of the ferrule - 92cm

At their shortest:

• Crutches from the top of the handle to the tip of the ferrule - 72cm
• Crutches from the top of the cuff to the tip of the ferrule - 89cm
• Walking sticks from the top of the handle to the tip of the ferrule - 73cm
• Folding walking stick from the top of the handle to the tip of the ferrule - 80cm

All of our crutches and walking sticks are height adjustable to fit those measuring from 4”10 / 147.5cm up to 6”4 / 193cm, our folding walking sticks do have a slightly smaller user height range from 5”2 / 159cm to 5”8 / 178cm.

All our grips are specifically designed for Cool Crutches & Walking Sticks, unfortunately they aren’t suitable for use on other brands or styles of mobility aids.

We don’t currently sell folding crutches, we do however have a folding walking stick available.

Our ferrules are all 19mm and if you wish to use alternative ferrules on the bottom of our sticks you absolutely can, please just make sure they are 19mm wide.

Please call us on 01423 418 016, alternatively you can drop us an email at hello@coolcrutches.com

Our office is located in North Yorkshire, we don’t currently have a physical shop but our full office address is:

Cool Crutches
The Gables
Oakwood Business Park
Harrogate
HG33BF

Yes, if your sticks aren't right, please let us know within 14 days of receiving your order by emailing hello@coolcrutches.com, and return them to us within 30 days of delivery for a full refund (with the exception of international and personalised orders which are non returnable and non refundable). 

Please only try the crutches or walking sticks indoors on carpet as they must be returned in their original condition (new) to be eligible for a full refund.

VAT relief is available on our crutches and walking sticks when they are for someone using them long term. Please check our VAT page for more information.

Delivery is free for all UK orders over £100, under £100 it will vary from £3.95 up to £8.95. For international orders, please see our delivery page for more info. 

Please let us know within 14 days of receiving your order by emailing hello@coolcrutches.com, and return it to us (full details here) within 30 days of delivery. Items must be unused and in their original packaging.

Yes of course but please act fast, as long as your order hasn’t left our warehouse, we can make changes. Please email us as soon as possible at hello@coolcrutches.com with your order number and the changes you would like to be made.

If you've paid VAT on crutches or walking sticks that are for someone using them long term, please email us at hello@coolcrutches.com within 24hrs of placing your order with confirmation of your eligibility and we will process a VAT refund. Please be aware after 24hrs we sadly cannot process a VAT refund.

For all UK crutch and walking stick purchases over £100 (excluding personalised orders), you can expect delivery by courier the next working day. 

Under £100 will depend on whether you’ve selected standard (3-5 working days) or next (1 working day) day delivery.  

Please refer to your order confirmation email for info. 

Personalised orders take a little more time, between 7-10 working days. Accessories are available as standard or next day delivery, please see your order confirmation for details. All international orders will take longer, please refer to our Delivery page for exact timings.

If you receive a faulty or damaged order - we’re sorry! Please email hello@coolcrutches.com within 14 days of receiving your order and we'll sort it out for you as soon as possible. Please check our returns policy for details.

There are two small holes on the back of the crutch where the cuff attaches and locks into. To remove a cuff, squeeze the handle where the two cuff edges meet then wiggle and then unhook. To put a cuff back on just slot one side of the cuff into one hole and then pull the other side over and click in. If you’d like to watch a video please check out our How To Videos.

On the main stem of the stick there is a clip, to remove the clip push both arms backwards. Once removed slide the inside pole down holding onto the ferrule (rubber on the bottom of the stick) being careful not to twist.  Once you've found the right height, match the hole on the stick up with a hole on the inner pole and then push the clip back into the main stem. If you’d like to watch a video please check out our How To Videos.

Yes! If twisting and pulling is not straightforward, soak the bottom of your stick or crutches in hot water for ten minutes to loosen and the removal becomes much easier.  If you’d like to watch a video please check out our How To Videos.