UK Delivery
Christmas Delivery Information
Last Order Dates:
UK
3pm Friday 19th December for pre-Christmas delivery for the UK
12noon Tuesday 23rd December for pre-New Year delivery for the UK
International
3pm Tuesday 16th December for pre-Christmas International delivery
3pm Tuesday 23rd December for pre-New Year International delivery
Please note all Personalised & Diamanté UK & International orders will need to be placed before 3pm on Friday 5th December to be delivered in time for Christmas.
Extended Returns:
For orders placed after 25th November we will be offering an extended returns policy until 8th January 2025.
Orders Placed Over Christmas:
Please be advised we will still be sending orders out on Tuesday 23rd, Wednesday 24th, Monday 29th, Tuesday 30th and Wednesday 31st December but there are likely to be some delays and next working day delivery is not guaranteed.
Normal shipping will resume from 2nd January 2025.
Mainland UK
|
Delivery Method
|
Cost
|
| Free Delivery |
Free Next Day Delivery for orders over £100
|
|
Standard Delivery (3-5 days)
|
£3.95 for small orders
£4.95 for large orders
|
|
Next WORKING Day Delivery
|
£5.95 for small orders
£8.95 for large orders
|
|
Saturday Delivery
|
£15.95 |
For free next day delivery, your order must be placed before 3pm. Your order will be delivered for free by courier the next WORKING day (Monday-Friday).
For example, an order placed on a Monday before 3pm will be delivered on Tuesday, however an order placed on Friday before 3pm will be delivered on Monday.
Personalised Crutches & Walking Sticks
We offer FREE delivery on all our personalised products over £100, however due to their bespoke nature take between 7-10 working days from order to delivery. Please note, personalised orders are non refundable.
Please note all Personalised & Diamanté UK orders will need to be placed before 3pm on Friday 6th December to be delivered in time for Christmas.
International Delivery
Please note, we are currently unable to ship to Israel.
We are dedicated to ensuring smooth and speedy international delivery, please be aware charges and estimated delivery times will differ depending on exact locations & addresses and whilst international orders will be exempt from VAT, local charges and customs apply.
Update as of 25.07.25 - All local charges and customs will be now be calculated at checkout and paid with your order. This means no additional charges will be due on delivery.
Please note if a refusal of delivery is made, the refunded amount upon receipt of the returned goods will deduct the total amount charged for original shipping plus any return shipping charges too.
Please also note international orders are not eligible for returns. Should you have an issue with your order when it is delivered we will endeavour to replace / refund as fast as possible.
Finally, all Personalised & Diamanté International orders will need to be placed before 3pm on Friday 6th December to be delivered in time for Christmas.
|
Location
|
Estimated Delivery Time
|
Cost
|
| Ireland |
Free Ireland Delivery on orders over €200 |
FREE
|
| Ireland |
UPS Ireland (3-8 days) for large orders
|
£28
|
|
Ireland
|
Royal Mail Standard Ireland (3-8 days) for small orders (accessories only) |
£9.95 |
|
Europe
|
Free EU Delivery on orders above €200
|
FREE
|
|
Europe
|
UPS 2-8 working days for large orders
|
£38
|
|
Europe
|
UPS 2-8 working days for small orders (accessories only)
|
£19.95
|
| USA & Canada |
Free US Delivery on orders above $350 / CAD350
|
FREE |
| USA & Canada |
UPS 3-8 working days for large orders
|
£15 |
|
USA & Canada
|
UPS 3-8 working days for small orders (accessories only)
|
£9.95
|
|
Australia & New Zealand
|
DHL 8-10 working days for large orders
|
£65
|
|
Australia & New Zealand
|
DHL 8-10 working days for small orders
|
£8
|
|
Asia
|
UPS 8-10 working days for large orders
|
£55
|
|
Asia
|
UPS 8-10 working days for small orders
|
£34.95
|
|
The Rest of the World
|
UPS 12-15 working days for large orders
|
£75
|
|
The Rest of the World
|
UPS 12-15 working days for small orders
|
£55
|