This is my 2nd pair of crutches I have snow leopard and just ordered the leopard crutches. The crutches are amazing really comfy, easy to adjust, and I think the only thing I found difficult was putting my replacement ferrules on! They were so hard to get off but once I did that it was easy to put them bac on .
As for customer care you guys are fab nothing is too much trouble and I just love cool crutches ....thankyou xx